Refund and Returns Policy

Thank you for shopping at Claudia Dzina LLC DBA We want you to be completely satisfied with your purchase. If you need to return a physical product, please review the following information regarding our Returns Policy.

Return Eligibility

We accept returns for physical products within 30 days of the purchase date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Proof of purchase, such as the order number or receipt, may be required.

Please note that due to the nature of digital items, we do not accept returns or offer refunds for any instantly downloadable products. However, if you encounter any issues or have a valid complaint regarding a digital item, please contact us via email at We will review your concern and work with you to find a satisfactory resolution.

Return Process

To initiate a return for a physical product, please follow these steps:

a. Contact our customer support team at to request a return authorization. Please provide your order number and a brief description of the reason for the return.

b. Our customer support team will guide you through the return process and provide you with the necessary instructions.

c. Pack the item securely in its original packaging, including any accessories, manuals, or promotional materials that came with it.

d. Ship the item back to us using a trackable shipping method. You will be responsible for the return shipping costs, unless the return is due to our error.

e. Once we receive the returned item and verify its eligibility, we will process the refund or replacement as agreed upon.


For eligible returns, we will issue a refund to the original payment method used for the purchase. Please note that it may take a few business days for the refund to reflect in your account, depending on your bank or payment provider.

If you are returning an item outside the specified return period, or the item does not meet the return eligibility criteria, we reserve the right to deny the return and ship the item back to you at your expense.

Contact Us

If you have any questions or concerns regarding our Returns Policy, please contact our customer support team at We are here to assist you and provide further guidance.